Privacy policy

Last updated: November 12, 2026

This policy covers the Manzil apps for iPhone and Android, the web app at manzilmatrimony.com/app and the Manzil Matrimony website (together, “Manzil”). Manzil is operated by HAJEX INC., a company based in Quebec, Canada (“we”, “us”, “our”).

The short version

Information you give us

Your account

Your mobile number or email address, or the name and email address that Apple or Google shares when you sign in with them, and the country you choose.

Your profile

Your first name, date of birth (we only show your age), gender, photos, city, height, education, job, marital status, children and whether you want children, languages, family details, what you’re looking for, whether you’re open to moving, interests, your “About me” and your answers to profile prompts.

Faith and other sensitive details

You can add your faith, sect and how practising you are. These are sensitive details. Adding them is your choice, “Prefer not to say” is available, and we use them only to show them on your profile and to match you the way you ask.

Selfie verification

If you choose to verify, you take a live selfie copying a pose we show you, and a person on our team compares it with your profile photos to check it’s really you. We don’t use face-recognition software, and we don’t create face templates or measurements.

Messages, posts and activity

The messages, voice notes and photos you send, the posts and comments you share with the community, and the likes and notes you send.

Family and guardian

If you invite a guardian, their name, how they’re related to you, and the mobile number or email address you give us for their invitation. If you create a profile for a family member, we show “Managed by family” on it.

Photo Studio

If you use Photo Studio, the photo you choose, which we use to create new “AI-styled” photos for you.

Reports and support

What you tell us when you report someone, answer a survey or contact support.

Information we collect automatically

• Device and log information: device type, operating system, app version, IP address, language and time zone settings, and crash reports.
• How you use Manzil: the people you like, pass, match with, block or report, when you were last active, and your settings.
• Location from your city: we use the city on your profile to show distances between cities. We don’t track your device’s GPS location. If a future feature needs it, we’ll ask your permission first.
• Notifications: a notification token for your device, if you allow notifications.
• Purchases: if you buy Manzil Plus or an extra, Apple or Google tells us what you bought and when it renews. We never receive your card details.

How we use your information

• To create and run your account, show your profile and suggest people based on your preferences.
• To keep Manzil safe: verify members, find fake profiles, scams and abuse, review reports, and enforce our Terms and Community guidelines.
• To deliver messages, notifications and support.
• To provide Manzil Plus and the extras you buy.
• To fix problems and improve Manzil, using grouped information that doesn’t identify you wherever we can.
• To meet our legal obligations and respond to lawful requests.

We use automated tools to help spot spam, scams and content that breaks our rules. A person on our team makes the final decision before an account is banned.

Where the law requires a legal reason for using your information, we rely on your consent (for example, for sensitive details and selfie verification), on the need to provide the service you asked for, on our legitimate interest in keeping Manzil safe and working well, and on our legal obligations.

Who can see your information

• Other members see your profile as you set it up: your first name, age, photos (blurred, if you turn on photo privacy), city and the details you add. People you match with can chat with you. Your phone number, email and date of birth are never shown.
• Your guardian, only if you invite one and turn on chat copies. They receive copies of your match chats, never your friend chats, and your matches are told a guardian is involved.
• Service providers who work for us under contract, such as hosting and storage, text message and email delivery, AI photo creation for Photo Studio, crash reporting and support tools. They may only use your information to provide their service to us.
• Apple and Google, who handle in-app purchases under their own privacy policies.
• Authorities, when the law requires it or when it’s needed to protect someone from serious harm. We report child sexual abuse material to the appropriate authorities.
• A buyer or successor, if Manzil or HAJEX INC. is reorganised, merged or sold. This policy would continue to protect your information.

We don’t sell your personal information, and we don’t share it with others for their advertising.

Where your information is stored

We’re based in Canada. Our service providers may store and process information in Canada, the United States and other countries, where privacy laws may differ from those where you live. Wherever it’s processed, we protect it as this policy describes, with contracts and security measures.

How long we keep it

• While your account is open, we keep your information to run Manzil. A hidden profile stays as it is until you show it again or delete your account.
• When you delete your account, we remove your profile, photos, matches, messages, voice notes and posts within 30 days. Copies in our backups are overwritten within a further 30 days.
• Verification selfies are deleted within 30 days of the check. We keep a record that you passed.
• Some information is kept longer when we must: purchase records for as long as tax and accounting laws require; limited information about accounts banned for serious breaches, such as scams or abuse, for up to 2 years so they can’t come back; and anything needed for a legal claim or a request from law enforcement, for as long as that requires.

Your choices and rights

• Edit or remove profile details at any time in the app.
• Photo privacy: keep your photos blurred until you match.
• Hide your profile when you need a break. Your chats keep working.
• Download your data: in the app, go to Me, tap the gear for Account and privacy, then Download my data.
• Delete your account: in the app under Me, then Account and privacy, or on our website.
• Withdraw consent by removing sensitive details, turning off guardian chat copies or turning off notifications.

Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your information, to object to or limit some uses, and to complain to a data protection authority. In Quebec, that’s the Commission d’accès à l’information. Elsewhere in Canada, it’s the Office of the Privacy Commissioner of Canada.

To make a request, email support@manzilmatrimony.com. We reply within 30 days and may ask you to confirm that the account is yours.

Adults only

Manzil is only for people aged 18 and over. We don’t knowingly collect information from anyone under 18, and we close any account we find belongs to someone under 18. If you think a child is using Manzil, please tell us at support@manzilmatrimony.com. See our child safety standards.

Security

We protect your information with encryption in transit, access controls and regular reviews of who can see what. No service can be perfectly secure, so keep your sign-in details private, and tell us straight away if you think someone has used your account.

Changes to this policy

If we make important changes, we’ll tell you in the app or by email before they take effect. The date at the top of this page shows when it was last updated.

Contact us

Questions or requests about your privacy: support@manzilmatrimony.com.

The person in charge of the protection of personal information is the Director of HAJEX INC., 10051 rue Mirabeau, Anjou, Quebec H1J 1T7, Canada.